Extremely poor customer service. After placing an order and paying £14 for delivery, I immediately emailed to change the delivery address, and was assured it was no problem. However, the delivery was attempted at the original address but to the wrong door. When I called, I was told they'd arrange for redelivery. I heard nothing and called again, receiving the same response. Later, I got an email saying my order was ready for pickup from a distant location. After another call, they promised to arrange delivery for the next day, but that never happened. I received a reminder to collect it. Days later, I got an email asking if I could collect, which I couldn't. After multiple failures on their part, I now have to pursue a chargeback through my bank, which they will incur fees for. It’s frustrating that they are attempting to shift blame onto me for their incompetence. The reviews speak for themselves.
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Established in 2015, we are a UK online fine food supplier fully dedicated to purveying nature's rarest gems for home cooking enthusiasts, and lovers of the world's finest ingredients.
We offer quality, energy and genuine passion for great produce along with first class customer service.
Each of our producers are carefully chosen and share our principles towards the promotion of ethical farming, and sustainable food production.See more
