After placing my order well ahead of Christmas, it's disappointing to learn that processing takes several days. A customer service representative informed me it takes 48 hours before orders are dispatched, but this wasn't clearly stated on the website. If it had been, I wouldn't have opted for standard delivery. Other retailers I ordered from around the same time delivered within 48 hours, so this is quite disappointing. I will now need to find replacement gifts, and the company will lose out on my business as I will be requesting a refund.
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