While I have always enjoyed the dresses and previously ordered directly from the website, I will turn to other retailers that stock these items in the future. The service from the website has not met my past 5-star experiences. The return process, including purchasing return labels, waiting 10 working days for a refund, and an email on the 10th day stating refunds can take an additional 3-5 days, has been frustrating. With £7.45 spent on postage, including returns, I suggest using other stores to buy these items where no delivery or return fees apply.
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