Oh how I wish I had read here first!
I ordered two dresses from Finery London (paying for next day delivery). The dresses arrived with no issue, as soon as a I took the dresses out of the bag I thought they seemed quite poor quality. However, as they had been in the sale (both still over £25) I kept them. The morning after they arrived I went to put a dress on, it was dirty and had a HUGE hole by the pocket. I tried to contact the company all day, but got bounce back emails all day. Clearly this isn't a recent problem given some of the feedback here! Eventually, I managed to get through on the phone (this was still the same day), emailed some photos over and got a reply a few days later asking me to return (the return process is ridiculous, printing a label when every other company uses QR codes). I sent the dress back as soon as I could.
..Today, I have received an email to inform me that there will be no refund because the dress has been worn and is not is saleable condition - the dress has a huge hole so was NEVER wearable. I am absolutely disgusted with this company and can't believe some of these dresses are for sale on the M&S website at twice the price! Absolutely avoid!!!!
I have now actually paid for thin air, which is probably preferable! I have asked for the dress to be sent back to me ASAP and am so angry I feel like contacting Trading Standards.
The whole company is a massive scam with emails arriving from Ghost and Hawes and Curtis(?)
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