I'm a customer in the UK and I ordered a wig from Fingercomber. When the unit came, it was thin and the texture looked nothing like the image on the site. I complained to them and they offered me a restyle of the wig which is not beneficial as the wig looked NOTHING like the image on the site. No hope that a restyle would make things better and it would take too long to send it back from the UK for this service. I wanted a use-able wig NOW. So I asked them for store credit in exchange of sending the wig back for a completely different unit. They agreed that that was "fair".So I sent the unit back in June 2021 and I heard nothing back from them. I kept emailing them and they finally responded to say they would look for the return. It's now Dec 2021 and I kept emailing them to ask for my store credit and to see if they'd received the unit return. No answer for 6 months.I DMd them on Instagram with no response. So I went in their comments section on Instagram to ask someone to get back to me about my complaint. They blocked me.So now I'm out of pocket, wigless, with zero store credit. Oh, and blockedI'm flabbergasted and I feel I've been robbed. If their wigs were consistent with what they actually list on their site, none of this would have happened. There seems to be zero quality control and ZERO customer service.
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FingerComber.com is a natural hair community that was made by naturals, for naturals. We carry a collection of artisanal wigs and hairpieces that are designed to support the natural hair journey. We seek to be a resources, and meeting-place for all nat...