I am compelled to share my distressing experience. I sincerely hope the company addresses this issue. My family and I were at the airport for a flight, and the staff member at the check-in was very unfriendly and unhelpful. She insisted that my parents’ tickets didn't allow cabin baggage, which was confusing since they had no issues on their previous flight. My sister and I asked politely if we could take their small luggage, but she completely dismissed us. Instead, she charged my parents €120 without giving us a chance to discuss alternatives. By the time we understood what happened, it was too late. Her behavior was unnecessarily harsh, and I feel our parents were unfairly treated. I urge the company to investigate this matter further.
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Finnair is the flag carrier and largest airline of Finland, with its headquarters in Vantaa on the grounds of Helsinki Airport, its hub.