Review Time
SERIOUS ISSUE ALERT! WILL UPDATE IF ACTION IS TAKEN. I truly hope the airline addresses this matter. My family and I left from an airport at 12pm for a 1:05pm flight to another city. The representative at the check-in desk was exceptionally unfriendly, unkind, and frankly, harsh in her handling of the situation. She asserted that my parents’ flight tickets didn’t include cabin baggage, which was confusing since they had a round-trip booking and faced no issues on the first leg. My sister and I both had cabin baggage included, so we politely and patiently inquired if we could take their small luggage with us instead. She completely dismissed our request. She mentioned she would check, BUT SHE DID NOT AND INSTEAD charged €120 to my parents, taking their credit card without allowing us any opportunity to discuss or explore alternatives. By the time we understood what had occurred, it was already too late. The representative was a short-haired, blond-ish woman, and her demeanor felt unnecessarily severe. I’m unsure what kind of day she was experiencing, but we communicated respectfully, and she clearly took advantage of our parents in that moment. Please investigate this matter. It appears there have been similar complaints, and this level of treatment is simply unacceptable.
I am compelled to share my distressing experience. I sincerely hope the company addresses this issue. My family and I were at the airport for a flight, and the staff member at the check-in was very unfriendly and unhelpful. She insisted that my parents’ tickets didn't allow cabin baggage, which was confusing since they had no issues on their previous flight. My sister and I asked politely if we could take their small luggage, but she completely dismissed us. Instead, she charged my parents €120 without giving us a chance to discuss alternatives. By the time we understood what happened, it was too late. Her behavior was unnecessarily harsh, and I feel our parents were unfairly treated. I urge the company to investigate this matter further.
The cleaning crew took my sleeping pillow that I left on the aircraft. I know exactly where I left it, but the company claims it was never found. Additionally, the meals during my 8.5-hour flight were subpar, with coffee not being served until 1.5 hours before landing.
I booked a return ticket for a specific time a month ago, but two weeks before my travel, the company changed my flight to an earlier time without any way to contact them easily. The only option was an expensive phone call or an ineffective chatbot. I need an afternoon flight the week before my original date.
Traveling with the company has been the worst experience I've had. Many employees displayed unkind attitudes. For instance, a flight attendant refused to help a passenger with a heavy bag, and when I faced issues with delayed baggage, the staff member showed no empathy. My baggage was delivered only once, and I was told to collect it myself despite having important meetings. The reimbursement for necessities I had to buy was inadequate.
I booked flights with this company and was refused check-in due to not having the required ESTA visa, which I was never informed about. The service was appalling, and I ended up losing over £3000 in flights and accommodation costs. I strongly advise against using this airline.
I had a very stressful experience at the airport during my transfer. My flight was delayed, and upon arrival, I was informed that my connecting flight had already left. The staff was unhelpful, and I struggled to find assistance. Eventually, I made it to my flight, but the entire situation was chaotic and could be greatly improved with better signage and communication.
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Finnair is the flag carrier and largest airline of Finland, with its headquarters in Vantaa on the grounds of Helsinki Airport, its hub.
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