I've been in contact with their support regarding why some of my bonus points were declined, and the issue has spanned over several months (I'm not sure about the exact timeframe); to the point where I do not think I'm eligible for the points anymore. I don't even know if it's my fault, their fault or someone else's fault because the support has been so unresponsive.I started by contacting the support through the chat feature. The first time they contacted me from a donotreply email asking me to reply. I replied, but of course there wasn't any response after that. After a while I contacted chat again, they re-sent the same request from a non-donotreply email. I replied again, but never heard from them again. I then contacted them two more times trying to move ahead with my issue, and they've said they'd follow it up on email but I haven't heard from them since.It seems that Finnair has a lot of issues with their support, especially since I've had the same treatment all the times I've contacted Finnair through their chat system. They seem unreliable when it comes to email communication and it feels like once they switch to email it's just over. Thankfully following up on my declined points isn't a life-or-death situation but I would not want to imagine my experience if it had been a more serious issue.
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Finnair is the flag carrier and largest airline of Finland, with its headquarters in Vantaa on the grounds of Helsinki Airport, its hub.