I bought a “Finnieston” branded t-shirt costing £45 for my brother’s birthday, June 2023. £45 for a t-shirt is way beyond what I would spend on a t-shirt but it was a milestone birthday and I like supporting local, independent shops so I coughed up, being reassured by staff as I did that the t-shirt was “finest quality and would last a lifetime”. Within a few months, the seam at the shoulder burst because of a manufacturing flaw. My brother lives in England so it has taken a while to return it to the shop. Having done so this week, the response was wholly disappointing. No like-for-like replacement offered instead how about a plain white t-shirt (the point of having this t-shirt is for the Finnieston logo); no recognition of the manufacturing fault, hinting it was my brother’s fault; generally a “form-filing, couldn’t-care-less” attitude from staff in response to the issue. This is a real shame as I thought I was supporting an interesting, young business that promotes itself as “friendly”. It would be good if staff showed the same care for the customer in these circumstances as they do at the point of sale.
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