Review Time
Ordered an item which was in sale 2 weeks ago. Since the order I received an email suggesting the order had been cancelled at my request (Had not been) and then suggesting a refund had not yet been made. They since clarified it was due to no stock of the item but no attempt to refund for the item. They seem to be unbothered at this point that they're holding onto my money.
Ordered an item which was in sale 2 weeks ago. Since the order I received an email suggesting the order had been cancelled at my request (Had not been) and then suggesting a refund had not yet been made. They since clarified it was due to no stock of the item but no attempt to refund for the item. They seem to be unbothered at this point that they're holding onto my money.
I recently had to return a pare of Keen Uneek shoes (not cheap) to the store that were faulty. I returned these shoes at the beginning of June.The store took the shoes and said they would call the supplier and arrange a replacement. I then got a call from them 7 days later offering to replace the broken clasp on the shoe. BUT A CLASP THAT WAS THE WRONG COLOUR. Literally I would have been walking around with mismatched shoes... I politely requested they replace the shoes and send my ones back to the supplier.Then nothing for 13 days... So I called.I called the store Friday, just gone, and spoke to their manager. This was an experience. He informed me that they still didn't have shoes to replace mine and that they were working on a solution. I said politely that I would like a refund now, considering it had been a month since I purchased the shoes. He got defensive and began to personally attack me, questioning how I spoke to my team when I said I wasn't interested in the solution and that I wanted my money back so I could go elsewhere given they had had nearly a month to sort the issue out.I then went into the store two days after the call. The manager in question came out to refund me and blanked me for the entire interaction, not speaking once, so gone is the "he was having a tough day card"Honestly, get rid of this guy. He doesn't care about the store or the customers. Get someone who cares about how customers are treated and represent your brand with passion and enthusiasm.I won't shop here again, which is a real shame as it is somewhere I have supported for a while now.
I heard about this clothing company from my sister in Glasgow. I am from Glasgow and the name FINNIESTON has strong connotations which evoke the River Clyde and the Clydeside shipbuilding yards, men and ships that made Glasgow and Scotland reknowned worldwide. FINNIESTON also stands for hard work, integrity, durability and quality. The FINNIESTON item of clothing I bought did not match the FINNIESTON legend. One of the items I bought ( 2 x welder t-shirts at £45 each) tore badly. After Sales Service was poor and disinterested. I was blamed for the damage and and no like for like replacement (with the FINNIESTON name on the front) was offered. It's great that profits "go towards doing good in our community" but this could be done better. I asked for the damaged item to be returned and I will print up my own one off t-shirt with FINNIESTION on the front and explain what the name represents when people ask. Which they will because they will recognise what FINNIESTON truly stands for.
I bought a “Finnieston” branded t-shirt costing £45 for my brother’s birthday, June 2023. £45 for a t-shirt is way beyond what I would spend on a t-shirt but it was a milestone birthday and I like supporting local, independent shops so I coughed up, being reassured by staff as I did that the t-shirt was “finest quality and would last a lifetime”. Within a few months, the seam at the shoulder burst because of a manufacturing flaw. My brother lives in England so it has taken a while to return it to the shop. Having done so this week, the response was wholly disappointing. No like-for-like replacement offered instead how about a plain white t-shirt (the point of having this t-shirt is for the Finnieston logo); no recognition of the manufacturing fault, hinting it was my brother’s fault; generally a “form-filing, couldn’t-care-less” attitude from staff in response to the issue. This is a real shame as I thought I was supporting an interesting, young business that promotes itself as “friendly”. It would be good if staff showed the same care for the customer in these circumstances as they do at the point of sale.
Claim your business profile now and gain access to all features and respond to customer reviews.
