finnlines.com

2.3
2.3 Based on 3 reviews

Die kombinierten Passagier- und Frachtfähren von Finnlines fahren ganzjährig über die Ostsee und verbinden Deutschland, Finnland, Schweden und Polen. Die komfortablen Finnlines-Fährschiffe bringen die Passagiere einmal täglich von Lübeck-Travemünde nach H...

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Nia Smith
Finnlines' Customer Care Leaves Much to Be Desired

It seems that the company has a distinct lack of regard for its customers. While the staff is friendly, there are several major issues that highlight their attitude. Regarding internet access, the ship utilizes a satellite-based mobile 5G connection that automatically activates in international waters. If your phone has automatic network selection enabled, it may switch to this network, leading to unexpected charges from your provider. Additionally, charging €7 for an hour and €20 for six hours of subpar Wi-Fi in 2025 is excessive. As for meals, although the buffet has decent offerings, the combined breakfast and lunch period is poorly timed, making it nearly impossible to enjoy both. With breakfast starting too late and lunch closing early, many guests are left with no choice but to opt for the pricey cafeteria. Furthermore, the cabins, while reasonably comfortable, show their age and do not meet modern standards, especially considering the cost. Cleanliness is another concern, as I encountered an unclean toilet during my trip. This experience was disappointing enough that I won’t be returning, even if the alternative is a long drive.

1
Date of experience: Dec 02, 2025

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Business Details

  • Die kombinierten Passagier- und Frachtfähren von Finnlines fahren ganzjährig über die Ostsee und verbinden Deutschland, Finnland, Schweden und Polen. Die komfortablen Finnlines-Fährschiffe bringen die Passagiere einmal täglich von Lübeck-Travemünde nach Helsinki und dreimal täglich von Lübeck-Travemünde nach Malmö. An Bord der Schiffe können die Passagiere zwischen verschiedenen Kabinenkategorien wählen. Für Reisende, die eine preisgünstigere Variante bevorzugen, werden zudem Ruhesessel angeboten, die je nach Schiff und Saison buchbar sind. Während der Überfahrt stehen den Passagieren auf allen Schiffen unter anderem ein skandinavisches Buffetrestaurant, Bars, ein Kinderspielbereich, ein Shop und eine finnische Sauna zur Verfügung.See more

  • email passagierdienst@finnlines.com
  • call +494511507443
  • language https://www.finnlines.com/de

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