I booked a car for my mökki trip a month before the date. I chose FW Golf Variant for its big trunk. However, I actually got Toyota Corolla Hybrid, which was smaller and somewhat damaged. I didn't pay too much attention since all the damage was documented.While the car was in a parking lot, somebody hit a bumper and left a small scratch in addition to three other damage points that were already there. I contacted Finnrent. They told me not to worry and to send them photos of the damage, which I did immediately.After the end of the rent, I got a bill for 1500€ for the bumper replacement, which is ridiculous! I managed to figure out the name of the service center which did repairs, and a kind person there sent me all the details. Turns out, they were estimating repair costs without taking the previous damage into account, so I was paying for everything!Also, during my rent, I got a flat tire. There was no spare wheel in the trunk, so I had to call an evacuation service. Finnrent was going to charge me both for the towing and tire replacement.I was hoping the insurance I selected on the website will cover it but turns out the 1500€ liability is per damage **instance**, so they could go as high as 3000€.After collecting evidence from the service center that repaired the bumper, Finnrent bailed off a bit and agreed to take "only" one 1500€ charge.
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