My mom has to work to rent our house, and she mentioned needing help to pay her bill with a gift card that required her email. When I entered my phone number, hers appeared. They refused to assist her with the gift card and threatened to escalate the matter, even though we are both on the account. It's incredibly frustrating. I usually help her, but I won't call them again. If a customer is given a gift card, it should at least be usable.
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