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I am writing about the horror experience my family has had with FiOS. My elderly mother had her cable shut down for absolutely no reason. We contacted Verizon Fios and after many hours of being bounced from person to person who had no idea why it was canceled (and even gave insane reasons like the entire neighborhood does not have FiOS, which obviously is untrue) they finally admitted that it was a mistake. They also said, even though it was their mistake there’s nothing they could do about it and that you’d have to apply for a brand new account and this could take weeks to bring back her cable service. She’s now home alone for weeks in complete silence due to Verizon FiOS horrible customer service horrible business, and refused to even attempt to fix the situation.
I'm at a loss for what to do. As a 73-year-old disabled male with limited means, I was approved for a membership on 10/26/2025, and I have the confirmation from the relevant agency. However, the service provider has refused to apply the discount, insisting I pay $158.99 until February 2026. The television service offered is far from satisfactory. Not honoring my membership feels like I'm being cheated. Additionally, when I try to reach out for help, I encounter automated systems that don't address my specific issues, leaving me in a truly difficult position. I can't endure this any longer. My monthly income is significantly below the federal poverty level, and I have diagnosed disabilities. In my area, it seems that finding assistance is mostly a lost cause. When I manage to contact someone and explain my situation, I often receive no response or, worse, incorrect information. Although I am capable, it feels as though I am being taken advantage of. I rely solely on benefits like a housing voucher, Medicaid, and food assistance, but with an income barely over $1,000, my options are extremely limited. I just can't handle it anymore. I should add that I am a published writer in three languages, but anyone thinking this means wealth can check my latest royalty payment of $4.46 for a novel published on August 14, 2021. That certainly doesn't indicate financial security, especially when the book retails for $16. Given the current state of affairs under the government, it feels like life is becoming a never-ending struggle. I'm unsure how to survive when it seems everyone is against me. This situation is making me feel unwell. I truly don't know how to keep going. I plan to file complaints, but I wonder if that will only serve as a way to vent my frustrations. I'm in a state of desperation, and I'm uncertain about my ability to endure.
A very disappointing experience! After being a loyal customer for many years, I was charged for a full month of internet after moving. I mistakenly canceled my service before the previous month ended, just two days into the new billing cycle. Be aware... They do not prorate fees. I regret not switching providers sooner. It's frustrating to think of all the unnecessary payments I've made. I'm now saving nearly $100 a month with another provider.
Complete disappointment! After being a loyal customer for over ten years, I was charged for an entire month of internet service after my move. I mistakenly canceled my service before the previous month ended, but just two days into the new billing cycle. Just a heads up... They do not prorate charges. I wish I had switched providers years ago. It's frustrating to think about all the money I wasted. I'm now saving almost $100 each month with a different provider.
My mom has to work to rent our house, and she mentioned needing help to pay her bill with a gift card that required her email. When I entered my phone number, hers appeared. They refused to assist her with the gift card and threatened to escalate the matter, even though we are both on the account. It's incredibly frustrating. I usually help her, but I won't call them again. If a customer is given a gift card, it should at least be usable.
Where do I even start? Their automated system frequently hangs up on you for what they deem invalid inputs. It does nothing to help during technical troubleshooting, which happens often. When I sought a credit for five days without service, I was disconnected in chat three times, shuffled between representatives, and wasted time answering questions about my services as if they didn't have my account information. The outages and equipment issues are all too common. I'm switching providers yet again, despite my attempts to give them another chance. The last chat has now lasted over an hour, and all I've requested is a credit for the downtime. I've also dealt with numerous hardware issues over the years. It's an incredibly unstable service with poor support—possibly the worst customer service I've encountered.
This is the third disappointing incident I've had with them. I purchased a movie to watch later but ended up being charged and received no movie. I spent 2.5 hours arguing with four representatives to either get the movie or my money back. Previously, I was charged both a rental and purchase fee for the same movie. My nurse discount, which I’ve proven multiple times, keeps getting removed. My husband, who is disabled, was given a 'replacement' phone without any charges while I was at work, but then I received an $800 bill for a new phone and was locked into another contract. I'm exhausted from arguing with them after being a customer for about 15 years. It's time to find a new provider for my services.
I signed up for service when it was first available in my area, promised a $30 monthly fee for three years. They have raised my rate three times. The first time was due to expired offers they claimed were only valid for one year. After a long argument, they honored my contract price. The second increase was attributed to state taxes. I fought for my agreed terms and was reinstated. Now, I face another $39 increase and was told my contract was invalid because I didn’t have it in writing. After explaining I signed up over the phone, they still refused to assist. I was told that if I don’t pay this increase, my credit will be negatively affected. This is fraudulent behavior, and I advise caution if you consider this provider.
The service is terrible, and I cannot recommend it. I have 24 family members with this provider, and I will advise them all to switch. They make it incredibly difficult to get assistance, even for simple tasks like activating a phone. We are definitely changing providers.
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