Where do I even start? Their automated system frequently hangs up on you for what they deem invalid inputs. It does nothing to help during technical troubleshooting, which happens often. When I sought a credit for five days without service, I was disconnected in chat three times, shuffled between representatives, and wasted time answering questions about my services as if they didn't have my account information. The outages and equipment issues are all too common. I'm switching providers yet again, despite my attempts to give them another chance. The last chat has now lasted over an hour, and all I've requested is a credit for the downtime. I've also dealt with numerous hardware issues over the years. It's an incredibly unstable service with poor support—possibly the worst customer service I've encountered.
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