This is the third disappointing incident I've had with them. I purchased a movie to watch later but ended up being charged and received no movie. I spent 2.5 hours arguing with four representatives to either get the movie or my money back. Previously, I was charged both a rental and purchase fee for the same movie. My nurse discount, which I’ve proven multiple times, keeps getting removed. My husband, who is disabled, was given a 'replacement' phone without any charges while I was at work, but then I received an $800 bill for a new phone and was locked into another contract. I'm exhausted from arguing with them after being a customer for about 15 years. It's time to find a new provider for my services.
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