I signed up for service when it was first available in my area, promised a $30 monthly fee for three years. They have raised my rate three times. The first time was due to expired offers they claimed were only valid for one year. After a long argument, they honored my contract price. The second increase was attributed to state taxes. I fought for my agreed terms and was reinstated. Now, I face another $39 increase and was told my contract was invalid because I didn’t have it in writing. After explaining I signed up over the phone, they still refused to assist. I was told that if I don’t pay this increase, my credit will be negatively affected. This is fraudulent behavior, and I advise caution if you consider this provider.
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