A very disappointing experience! After being a loyal customer for many years, I was charged for a full month of internet after moving. I mistakenly canceled my service before the previous month ended, just two days into the new billing cycle. Be aware... They do not prorate fees. I regret not switching providers sooner. It's frustrating to think of all the unnecessary payments I've made. I'm now saving nearly $100 a month with another provider.
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