fios.verizon.com

1.3
1.3 Based on 81 reviews

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Jess
Feeling Lost and Frustrated

I'm at a loss for what to do. As a 73-year-old disabled male with limited means, I was approved for a membership on 10/26/2025, and I have the confirmation from the relevant agency. However, the service provider has refused to apply the discount, insisting I pay $158.99 until February 2026. The television service offered is far from satisfactory. Not honoring my membership feels like I'm being cheated. Additionally, when I try to reach out for help, I encounter automated systems that don't address my specific issues, leaving me in a truly difficult position. I can't endure this any longer. My monthly income is significantly below the federal poverty level, and I have diagnosed disabilities. In my area, it seems that finding assistance is mostly a lost cause. When I manage to contact someone and explain my situation, I often receive no response or, worse, incorrect information. Although I am capable, it feels as though I am being taken advantage of. I rely solely on benefits like a housing voucher, Medicaid, and food assistance, but with an income barely over $1,000, my options are extremely limited. I just can't handle it anymore. I should add that I am a published writer in three languages, but anyone thinking this means wealth can check my latest royalty payment of $4.46 for a novel published on August 14, 2021. That certainly doesn't indicate financial security, especially when the book retails for $16. Given the current state of affairs under the government, it feels like life is becoming a never-ending struggle. I'm unsure how to survive when it seems everyone is against me. This situation is making me feel unwell. I truly don't know how to keep going. I plan to file complaints, but I wonder if that will only serve as a way to vent my frustrations. I'm in a state of desperation, and I'm uncertain about my ability to endure.

2
Date of experience: Jan 21, 2026

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