I am writing about the horror experience my family has had with FiOS. My elderly mother had her cable shut down for absolutely no reason. We contacted Verizon Fios and after many hours of being bounced from person to person who had no idea why it was canceled (and even gave insane reasons like the entire neighborhood does not have FiOS, which obviously is untrue) they finally admitted that it was a mistake. They also said, even though it was their mistake there’s nothing they could do about it and that you’d have to apply for a brand new account and this could take weeks to bring back her cable service. She’s now home alone for weeks in complete silence due to Verizon FiOS horrible customer service horrible business, and refused to even attempt to fix the situation.
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