I would rate this experience a zero if possible. I ordered a personalized item that was supposed to come from Austria, which seemed odd. I received a tracking number from a delivery service, but then I got an email saying it was delivered to an industrial estate far from my location, handed over to someone named Lukas. I have no idea where my package is or who it was given to. When I contacted the delivery service, they informed me that the tracking number didn’t match any of my details! The seller is ignoring all my attempts to reach out. Comments on their social media indicate this issue happens frequently. This feels like a scam! I’m utterly disgusted and disappointed, especially since I don’t have time to arrange another sentimental gift before Christmas. This company needs to be shut down! I will be reporting them to the appropriate authorities!
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Homeware and lifestyle shop for people with imagination
