We switched from Profile to FireFish about 2 years ago, and I am very happy with the decision. FireFish’s stronger search and coding features have made it much easier to surface candidates already in our database, so a higher share of our placements now comes from existing records rather than external CV sources. I also appreciate that FireFish is investing in artificial-intelligence tools that promise even faster shortlisting and better matching.There are still improvements I would like to see. The system does not let me filter searches by specific actions, such as the date of the last business-development call, the last candidate call, or the last interview, and adding these filters would save considerable time and make sales planning easier.Customer service is good, but I have had four different customer-success managers in two years, which makes it harder to build continuity. Technical support, on the other hand, is first class, with quick responses and same-day resolutions.
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