firefishsoftware.com

4.6
4.6 Based on 82 reviews

Accelerate profitable growth with data driven intelligence. Recruitment CRM software that maximises revenue per recruiter by putting data at the heart of your recruitment agency....

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Average Rating

4.6

/
5

82 Reviews

5 Star
87%
4 Star
2%
3 Star
0%
2 Star
1%
1 Star
10%

All Reviews

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Ceri Leath
Expert within his field

We’ve worked with Scott for nearly two years, and throughout that time he has consistently been personable, friendly, and always willing to help, no matter the query.Scott is a true expert in his field, and his knowledge of the system is second to none. The tips and guidance he has provided have been incredibly valuable, helping to improve our day-to-day use of the system and making our processes more efficient.He is a pleasure to work with and a real asset to any team.

5
Date of experience: Mar 25, 2026
Jim Rankine
⭐️⭐️⭐️⭐️⭐️ Outstanding Support from Scott at Firefish

Scott is genuinely one of the best account managers we could ask for. Every time we reach out for support, he responds quickly and makes everything easy to understand, breaking down even complex tasks so we can make the best use of the Firefish system.His support has been tremendous, and thanks to his guidance, we’ve learned lots of new ways to enhance our skills and get even more value from the software.I highly recommend working with Scott and the team at Firefish—first-class service all round.

5
Date of experience: Mar 25, 2026
Ceri Leath
We’ve worked with Scott for nearly two years, and throughout that time he has consistently been pers

We’ve worked with Scott for nearly two years, and throughout that time he has consistently been personable, friendly, and always willing to help, no matter the query.

Scott is a true expert in his field, and his knowledge of the system is second to none. The tips and guidance he has provided have been incredibly valuable, helping to improve our day-to-day use of the system and making our processes more efficient.

He is a pleasure to work with and a real asset to any team.

5
Date of experience: Mar 25, 2026
Sally Morrison
We’ve had a really positive experience…

We’ve had a really positive experience with Firefish. As a busy recruitment business, having a system that genuinely supports our day-to-day activity (rather than slowing us down) is so important – and Firefish really delivers on that.The platform itself is intuitive and works well for both CRM and ATS, but what really stands out is the support. The team are always responsive, helpful, and genuinely invested in making sure we’re getting the most out of the system.We’ve also seen a real improvement in how we manage candidates and clients, particularly around automation and keeping everything organised in one place.Overall, a great partner for any recruitment business looking to streamline processes and improve efficiency

5
Date of experience: Mar 17, 2026
Samantha Botha
Excellent customer support

Firefish has a strong customer support team, by far the best compared to other providers we work with. Customer success is an important focus of theirs, along with continuous product development. The regular check-ins with our account manager are helpful to keep up to date with new functionality and reset our CRM requirements.

5
Date of experience: Feb 12, 2026
Mr Nicholas Pratap
Excellent CRM with amazing service

Firefish have been our CRM provider since day one. We chose them because of their reputation for service - it was exceptional on day one and has improved in each of the following six years.Rob Cross is our Account Manager now - 100% excellent!

5
Date of experience: Nov 19, 2025
Jess
A fantastic recruitment CRM for our team

Firefish has been a fantastic recruitment CRM for our team that we have used for serveral years. It has several features that make a positive difference to our workflow. The platform helps us stay organised, streamline our processes, and deliver a better service to both clients and candidates.A special shout-out to our account manager, Rob Cross, who consistently goes above and beyond. Rob is always quick to respond, proactive with solutions, and genuinely invested in helping us get the most from the system. His support has made our experience with Firefish even better.Highly recommended for any recruitment business looking for a smart, reliable, and well-supported CRM.

5
Date of experience: Nov 17, 2025
Daniel Goddard
Firefish is a fantastic recruitment CRM…

Firefish is a fantastic recruitment CRM that we’ve been using for many years. It’s easy to use, intuitive for the whole team, and works brilliantly for both our permanent and temporary recruitment. The system continues to evolve and improve, with regular updates that actually make a difference to how we work day-to-day. We’ve tried other CRMs over the years, but Firefish is definitely the best. Their customer support is responsive and helpful, and the staff are always friendly whenever we need a bit of guidance or have a question. Highly recommended for any recruitment agency looking for a reliable, modern CRM.

5
Date of experience: Nov 10, 2025
Molly
Lauren is amazing!

Lauren is amazing!! She's a true credit to the company. Very helpful and kind.

5
Date of experience: Oct 07, 2025
Fraser - JKR
Scott is always very helpful.

5
Date of experience: Oct 06, 2025

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Business Details

  • Accelerate profitable growth with data driven intelligence.

    Recruitment CRM software that maximises revenue per recruiter by putting data at the heart of your recruitment agency.

  • language https://www.firefishsoftware.com

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