fireflycarrental.com

1.3
1.3 Based on 21 reviews

...

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Patrick
Duped at Malaga Airport

Like many others, I rented a car at Malaga airport and was tricked into paying for extra insurance when I already had coverage. After returning home, I disputed the charge on my credit card and had to call the agent at Malaga airport to argue the matter! This was a serious invasion of privacy! When I asked what additional coverage the extra insurance provided, he couldn’t answer. We were only charged upon returning the car, so what was the purpose of that insurance? It seemed designed to prevent any disputes at drop-off. Fortunately, I have since been reimbursed. Be cautious; service agents earn commissions on extra insurance and will do everything to pressure you into signing. This seems to be a common issue with this provider, as I have never encountered this before. Lesson learned: pay with a credit card, avoid certain companies, stand your ground, read the fine print, and inquire about what you are actually signing.

1
Date of experience: Nov 07, 2025

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