I had a dreadful experience ordering in Richmond, VA. I asked for a pastrami sandwich without it being drained, as it shouldn't be dry. The manager said I could get it today, but never again, and suggested I pour water on it if I wanted it wet. I’ve never encountered such rudeness, and I ended up not receiving my sandwich after a frustrating back-and-forth. I will never return! The manager should be fired for his unacceptable behavior.
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Firehouse of America, LLC dba Firehouse Subs is a US-based, fast casual restaurant chain founded in 1994 in Jacksonville, Florida by former firefighter brothers Robin and Chris Sorensen.