I took my 2007 Cadi DTS to Firestone on Bannister Rd in KCMO on 09-12-2025 to repair a cracked or broken brake line. Under work order#250453. Prior to 09-12-25 I had the vehicle up a Firestone to check the brakes for a trip out of town. I find it hard to believe that they didn't see any kind of leak during this time. They kept my vehicle for almost a month and I have still been unable to drive the vehicle safely due to the peddle going all the way to the ground. I called the corporate office multiple times requesting a call from the Regional Manager and they never called me back, no once. Perhaps this will prompt them to contact me and get my vehicle back in working condition. I spend way to much money at FIRESTONE over the years for them to treat a customer this way.
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Firestone Complete Auto Care - New Tires, Full Service Vehicle Maintenance & Car Repair Shop - batteries, brakes, oil change, alignment & engine repair.