Review Time
I took my 2007 Cadi DTS to Firestone on Bannister Rd in KCMO on 09-12-2025 to repair a cracked or broken brake line. Under work order#250453. Prior to 09-12-25 I had the vehicle up a Firestone to check the brakes for a trip out of town. I find it hard to believe that they didn't see any kind of leak during this time. They kept my vehicle for almost a month and I have still been unable to drive the vehicle safely due to the peddle going all the way to the ground. I called the corporate office multiple times requesting a call from the Regional Manager and they never called me back, no once. Perhaps this will prompt them to contact me and get my vehicle back in working condition. I spend way to much money at FIRESTONE over the years for them to treat a customer this way.
I purchased a set of tires from this location last year, and one of them has developed a slow leak, requiring me to add air approximately once a month. I've visited this place three times seeking a fix, but each time I was told to return later due to being short-staffed or too busy. I will not return for future business.
My wife had a nail in her tire and needed to get to work, I called and believe it was Anthony who told me to come in. They took care of her right away and she was able to get to work. Anytime I have a need they treat me like first class service - George Santiago
Firestone promoting $50 Gift Card if I booked an online appt -then they make it nearly impossible to figure out how to claim it (and I own a digital tech agency). On top of that the service was terrible. This has brought it back why I stopped going there! I'm not even going to pursue the gift card because I don't ever want to go back.
I change my tires in Firestone 14905 Pacific Ave S, Tacoma, WA 98444. few month later when I have flat tire I am find out all my tire pressure sensors is misplaced .Computer showing right side but flat tire on left side . I make appointment , come over on time . I haven't seen such a nasty attitude towards clients in long time. First representative said Just a second and come back 20 min later after this said just a minute and talk on the phone for 20 minute After this he ask $125.00 for fix a flat tire and replace the sensors from side to side . Normally tire repair in Firestone cost $19.95 but replace wheels from side to side without removing tires is $26.25 for each one? Also why I have to pay for they mistakes? Finally I said OK just do that, he said I have to wait 2-2.5 hours . This is how the Firestone work on 14905 Pacific Ave S, Tacoma, WA 98444 .You schedule appointment come on time wait for a hour before somebody talk to you after this you agree to pay for all previous mistakes and have to wait for another 2.5 hours. Perfect service !!!
Crooks. Thieves. Conmen. There's a coupon for a $39.99 full synthetic oil change on their website. I clicked to use the coupon, then clicked through to make an appointment at that specific location; this coupon is literally the only reason I went there for my oil change. When I arrived, I said that I had the $39.99 coupon; the guy said he would apply it. An hour later, when I returned for pickup, my bill was over $90. The guy at the register (not the previous guy) said the coupon was only for traditional oil. Nope! Showed him the coupon. He went and spoke to the manager, returned, said, "If you read the fine print, you'll see it's at select locations." I asked to speak to the manager myself (apologizing profusely for being "that guy"), who told me they wouldn't honor the coupon and offered to discount down to $76, still nearly double the advertised price. Absolute scumbag business practices. Go literally anywhere else.
I visited Firestone Complete Auto Care at 3650 Stine Rd, Bakersfield, on Nov. 5, 2025 for a routine alignment. The vehicle was in perfect condition. After the service it returned with the ABS, brake system and traction control lights on and I was told to drive it 20 miles.While driving on Hwy 99 the brakes completely failed — a life-threatening situation. The next morning I had to tow it to Lexus where they found major ECU/electrical damage likely caused by the shop’s work.Extremely disappointed and alarmed by this gross negligence. I cannot recommend this location.
There techs are not educated or just don’t give a damn. I swapped out 2021 pen dodgers ram rebel tires and wheels to my 2019 ram rebel. I don’t know what the confusion was but you can definitely change tpms sensors from my year vehicle to the 2021 s I got from my cousin brand new never drove on. I paid 250 dollars plus tax and the next day TPMs sensor came back on. They now want to charge me an additional fee of $120 a tire for new ones. It’s a simple reset. I asked questions to no reply. Very rude. Where I’m from this problem would have been solved in 10 minutes. NYC. Bunch of lazy slacker mechanics that don’t know nothing. Save your money and go to mannys tires. Anyway I’m tired of Florida and the tednecks down here. Going back up north where people know what they’re doing. Eff fire stone. They suck
This review pertains to the location in El Cajon California My fifth time at this locationToday Mark and his team checked all the boxes and beyond for a 5 stars service experienceThese areas are1) Respect to customers2) Kind and a high level of courtesy on the phoneMy wife commented about Marks phone ethics as a very nice respectful man.3) Customer satisfaction. Always advises the customer of all issues and nothing hidden4) Professionalism. Very consistent positive attitude with complete honestyPlease promote or provide a pay raise immediately.Across the board pay raises to all.Satisfied customer
018430Firestone Complete Auto Care854 LEE RDORLANDO, FLCall 407.645.2515As one of my friend John N from Eagles Lockhart Aerie ,#3643 suggested based on my dashboard, I should check the Car Engine ...so since this happened on September 27th 2025.... I visited on September 28th, 2025. Work Order # 210394MARLIN did Outstanding work... The value is great, since they did not charge a cent, as suggested by founder ...integrity matters ...he said there is nothing to charge.Really Appreciate MARLIN, this is the location. He can multi-task ...always terribly busy person. Highly multi-tasking person.Thanks & Best Regards,Respectfully Submitted,Sridhar Rangaswamy ("Sri")US Trademark: #5030763 US Trademark #SN 98620494:"Promise Less/Under Promise and Deliver More""Excellence is not an act, it is a Habit""Honesty is the Best Policy “Be Truthful,Honest and Fair"
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Firestone Complete Auto Care - New Tires, Full Service Vehicle Maintenance & Car Repair Shop - batteries, brakes, oil change, alignment & engine repair.
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