Horrible Customer Service. I went to get an oil change @ Firestone on Carrollton Ave in New Orleans. The customer service agent is very unprofessional. I had an 11am appt. upon my arrival, I was told they were short staffed and if I could reschedule for the following day. He was very unconcerned and never apologized for this inconvenience. This was a scheduled appt. that they approved. They could have at least calIed me back and told me their situation and I would not have made a blank trip.I decided to reschedule and he went into their system and we agreed on a 9am appt. the next morning. Got there the next morning for 9am and was told the very same thing as the day before. His attitude is very nasty, he was very short with me and not concerned but I decided to leave my car there anyway. I never received a call from them saying anything about my car being ready so got to the place @ 2pm (5 hours later) and still had to wait 15 minutes for the guy to put the oil change sticker on the windshield. I don't know how long my car was sitting there when I got to the place. I know an oil change should not have taken 5 hours. I will never return to that location again!!! HORRIBLE CUSTOMER SERVICE
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Firestone Complete Auto Care - New Tires, Full Service Vehicle Maintenance & Car Repair Shop - batteries, brakes, oil change, alignment & engine repair.