I took advantage of a promotional deal and eagerly awaited my frames for nearly two weeks. However, I was let down upon receiving my order. One frame had sharp, rough edges around the lens, which was quite noticeable. I contacted customer support, and while they agreed to refund one frame, they charged a restocking fee, resulting in a minimal refund despite my initial payment. I also found dried dirt on the lens, which was surprising for new frames. My concerns about the processing fee were dismissed. I won't be ordering again, as the quality feels cheap and not worth the deal.
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Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
