Took advantage of the bogo deal. Waited almost 2 weeks for frames I was so excited. However, I was disappointed when i finally got what I order. One of my frames had rough edges around the lense that was sharp to the touch. These were green frames so the imperfection was visible. I reached out to customer service they agreed to give me a refund for the 1 frame but charged me the restocking fee so I got a 22 dollar refund but on the bogo deal I paid 30 dollars for the frame. I pointed this out to the customer rep and how unfair that was because I contacted them the same day I got the glasses to report the damage.Not only that, the lense had dried dirt on there which I was able to wipe off. But I'm surprised because these frames are suppose to look new...right?. My dissatification with being charged a processing fee was dismissed. I will never order here again. Lenses are cheap and flimsy. Not worth the "deal".
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Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
