Disgust Theives; sold wrong ticket bundle for the zone I needed. Got off bus to view a flat - I have been homeless 4 months, living in bedsits & hotels - unable to get back on bus to get to work. My first day at my new job no less. Tried purchasing another ticket: money left my account but no ticket. Fortunately this bus driver let me on upon seeing receipt email. Contacted customer support: insistent ticket was in wallet on app (it wasn't); couldn't give refund for unused tickets in the bundle - despite what it says online - suggested I buy more tickets. They did agree to refund the ticket that wouldn't show up. Point blank refused to refund tickets or transfer them to correct zone.Forced refund through PayPal: now they have submitted a counter claim I have tickets. I can't use the tickets. I have not used the tickets. They are the wrong tickets & they refuse to change them to the correct zone. Disgusting behaviour. I am never ever, using their buses again.Their app is as useless as their customer service!
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