Review Time
Majority of bus drivers attitudes are shocking and aggressive. Glasgow bus driver on the 19 was shouting, threatning and swearing at a parent and child on Friday 20th Feb (driving towards the fort). Handing over buses to absolute scumbags.
Majority of bus drivers attitudes are shocking and aggressive. Glasgow bus driver on the 19 was shouting, threatning and swearing at a parent and child on Friday 20th Feb (driving towards the fort). Handing over buses to absolute scumbags.
Absolute joke of a bus company. They're either frequently late or don't show at all. Drivers sometimes depart with empty buses or force everyone off halfway through the journey. Prices are astronomical compared to other UK bus companies.Worst part about living in the Glasgow area by a wide margin. Do better.
Disgust Theives; sold wrong ticket bundle for the zone I needed. Got off bus to view a flat - I have been homeless 4 months, living in bedsits & hotels - unable to get back on bus to get to work. My first day at my new job no less. Tried purchasing another ticket: money left my account but no ticket. Fortunately this bus driver let me on upon seeing receipt email. Contacted customer support: insistent ticket was in wallet on app (it wasn't); couldn't give refund for unused tickets in the bundle - despite what it says online - suggested I buy more tickets. They did agree to refund the ticket that wouldn't show up. Point blank refused to refund tickets or transfer them to correct zone.Forced refund through PayPal: now they have submitted a counter claim I have tickets. I can't use the tickets. I have not used the tickets. They are the wrong tickets & they refuse to change them to the correct zone. Disgusting behaviour. I am never ever, using their buses again.Their app is as useless as their customer service!
Has anyone ever used the UK FirstBus website to file a complaint or request a refund? It is one of the most customer unfriendly experiences in my life. I don’t even think it was tested out on monkeys let alone human beings. Some pages appear circular in nature taking you back to a previous page. Some of the usual reasons for contact don’t even appear in the dropdown boxes leaving you none the wiser. In the end, it means having to make a selection that bears the least resemblance to a tiny portion of your complaint. Then you are required to fill in a number of boxes (some necessary) for which you do not have the necessary information. It then becomes necessary to abandon that approach. I have tried live chat before, if you can actually get through because it often states staff are unavailable. While the passenger experience can occasionally be dodgy with phantom buses in the apparent ‘live’ timetable, they are often known never to turn up. And if you are ‘lucky’, one turns up when you least expect it and it’s not showing on the live map. They’ve recently introduced Tap On Tap Off in Berkshire and Thames Valley, but most days the Tap Off reader is often not working. Quite frankly, I despair. Last Saturday, (6th December), it was supposed to be a “Slough Super Saturday” where most bus travel was supposed to be free. Guess what! It wasn’t, unless the bus driver liked you, it seems. But as I’ve discovered today, I’ve been charged for a bus journey I never even made on Sunday. I’m presently assuming it is an error and should have actually been a refund for the Saturday travel. I live in hope…
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