firstclassmovers.org

***Do not use this company***

***Do not use this company***Started out with initial quote with "Doug" claiming to be a manager and trying to sell BS. Saying he was a Navy Seal and pompously telling me his bs stories in order to impress me. Dude was completely full of himself and very egotistical. Real service men don't talk about themselves the way he did and I should have listened to the red flag. He barely let me talk or ask questions and went on repeating hes a bonafide agent and no one beats their prices, repeating they are not brokers. However, they act as brokers. Doug was very rude, vulgar, and unprofessional.Then on pick up day, they don't tell you about the bulk item fee of $600. They don't tell you this prior even though my bulk items were listed and itemized. In addition, they charge you a $750 packing fee if "everything" is not in a box and I mean everything. You can tell these fees are for the movers and not the company. Once packed and taken to a warehouse in a box truck, my​ property was stored in a temporary location until delivery (I had airtag locators in my boxes). Then reloaded on an 18 wheeler truck for transport. I moved from California to Texas. Once picked up by an 18 wheeler truck, it was delivered to my location. The delivery movers try to obtain more money by saying they couldn't park the 18 wheeler on the street and needed to be repacked in a box truck for an additional $1500. After agreement, they abided and charged me an additional $75 for an extra walk to my front door from the end of my driveway. The moving teams are kind and respectful but seriously attempt to extort you out of your money because you have no choice to receive your property and already paid 60% at pick-up up and 40% at drop off. It should be criminal. In addition, when arriving, my property boxes were destroyed. Here's a list:Broken newer TV, antique desk, a full box of dishware, damaged/dented brand new refrigerator, decor damaged, horrible communication, couldn't get a hold of anyone at their phone number provided, can't get a hold of Claims after leaving numerous messages and emails, without a single response. I cannot express to NOT USE THIS COMPANY by any means. I ended up with paying $1400 on top of the initial "binding not-to-exceed" agreement. Plus over $2000 in damaged property. The "small print" has so many loop holes and is all BS to the fullest. I'm sure the company won't care as they got my money.Dustin P.In addressing your response, I still stand on my complaint, because you still did not address my destroyed property or respond about not being able to contact anyone. The corporate blanketed response is expected and scandalous. There is no customer satisfaction as many reviews on other platforms support this and integrity is clearly not a priority in my direct experience. Thank you Doug for your service.

Date of experience: Sep 16, 2025