Review Time
I can say with confidence that I have never experienced a more unethical, poorly ran company. They scammed us, plain and simple. They held onto our items for TWO MONTHS after our delivery date, and it was clear that people had gone through each box and taken valuable items while leaving behind the rest. They stole/lost our TWO TVs, sewing machine, and other large objects. We were not allowed to see our boxes or have them unloaded off the truck at delivery until AFTER we signed our BOL. This means that they held our items hostage in a parking lot, and now are claiming that because we signed that document, we agree that everything was there and in good condition. You cannot spend two months with our belongings, steal every expensive object, and then decline to pay us more than $32 because of a document we were told we had to sign to get our belongings. We called, texted, and emailed repeatedly before, during, and after delivery and could not get them to help us. They told us on the phone they would cover the full cost of the major lost goods, but are now saying in the claims process that they will not honor it.
This is a scam. This company holds items hostage, tries to upcharge hundreds of dollars on delivery, and then claims it's your fault for not advocating for yourself while a stranger stands in front of you, holding a piece of paper, and threatening not to give you everything you own until you sign it after months without your belongings.
The worst movers ever. We went with them because the salesman promised that our stuff would be delivered within a certain window. They picked up our stuff on December 30th. The window for our move was January 8th-12th. Our stuff left California for Massachusetts on the last day of our window (the 12th). Today is the 20th and we still haven't received our items. The staff are really dodgy and won't give us an ETA. How are you a moving company if you can't keep your customers informed? They also aren't cheap. I will be out about $7000 for this entire move. The worst customer service as well. Never ever use them.
I had an outstanding experience with First Class Movers, and I want to give special recognition to Jon for his exceptional service. From the moment the team arrived, Jon carried himself with a level of professionalism, kindness, and expertise that immediately put me at ease. He communicated clearly, handled every item with great care, and made sure the entire move went smoothly from start to finish.What impressed me most about Jon was his attention to detail. He didn’t rush the job, yet he worked efficiently and confidently, showing that he truly knows what he’s doing. He checked in frequently to make sure everything was placed exactly where I wanted it and went above and beyond to ensure nothing was overlooked. His positive attitude throughout the move made the entire experience stress-free and even enjoyable.The whole crew did a fantastic job, but Jon stood out as someone who genuinely cares about his work and his customers. Finding movers who take this level of pride in their service is rare, and I couldn’t be more satisfied with the results. I highly recommend First Class Movers, and I especially want to thank Jon for making my move truly first-class.
Their professionalism, organization, and positive attitude were immediately noticeable. They took the time to understand my priorities, explained the process clearly, and made sure every detail was handled with care. Moving can be stressful, but they turned it into a smooth, efficient, and worry-free experience.The crew worked with impressive coordination, treating all of my belongings with respect and attention. Fragile items were carefully wrapped, furniture was protected, and everything was loaded and unloaded with precision. Their teamwork and skill truly lived up to the company’s name—every step felt “first class.”What stood out most was their commitment to customer satisfaction. They checked in frequently, asked where I wanted each item placed, and made adjustments without hesitation. Their friendly attitude made the entire process feel easy and comfortable.From start to finish, First Class Movers exceeded my expectations. Their reliability, efficiency, and exceptional service make them a company I would recommend with full confidence. If you’re looking for a moving team that delivers professionalism, quality, and peace of mind, First Class Movers is the right choice. I couldn’t be happier with the service they provided.
My experience with First Class Movers was truly exceptional, and I want to highlight the incredible work done by Jon. From the very beginning, Jon showed a level of professionalism and dedication that immediately stood out. He arrived on time, communicated clearly, and made sure I understood every step of the moving process. His calm and confident approach took away all the stress normally associated with moving.Jon handled every piece of furniture and every box with care, treating my belongings as if they were his own. He was patient, attentive, and always willing to adjust things to make sure I was completely satisfied. What really impressed me was how efficiently he worked while still maintaining a high standard of safety and precision.Throughout the entire move, Jon remained positive, friendly, and respectful. He checked in regularly to ensure everything was going exactly the way I wanted. It’s rare to find someone in this industry who combines skill, speed, and genuine customer care the way Jon does.Thanks to Jon and the rest of the First Class Movers team, my move was smooth, organized, and absolutely stress-free. I highly recommend their services and want to give a special thank-you to Jon for making the entire experience truly first class.
I can say with confidence that I have never experienced a more unethical, poorly ran company. They scammed us, plain and simple. They held onto our items for TWO MONTHS after our delivery date, and it was clear that people had gone through each box and taken valuable items while leaving behind the rest. They stole/lost our TWO TVs, sewing machine, and other large objects. We were not allowed to see our boxes or have them unloaded off the truck at delivery until AFTER we signed our BOL. This means that they held our items hostage in a parking lot, and now are claiming that because we signed that document, we agree that everything was there and in good condition. You cannot spend two months with our belongings, steal every expensive object, and then decline to pay us more than $32 because of a document we were told we had to sign to get our belongings. We called, texted, and emailed repeatedly before, during, and after delivery and could not get them to help us. They told us on the phone they would cover the full cost of the major lost goods, but are now saying in the claims process that they will not honor it. This is a scam. This company holds items hostage, tries to upcharge hundreds of dollars on delivery, and then claims it's your fault for not advocating for yourself while a stranger stands in front of you, holding a piece of paper, and threatening not to give you everything you own until you sign it after months without your belongings.
Horrible company. Overcharged us and broke contract, very unprofessional movers that were smoking cigarettes and swearing in front of my small children and also stole my husbands belongings. Had to file a claim and pursue legal action. AVOID this company at all costs. Go local.
***Do not use this company***Started out with initial quote with "Doug" claiming to be a manager and trying to sell BS. Saying he was a Navy Seal and pompously telling me his bs stories in order to impress me. Dude was completely full of himself and very egotistical. Real service men don't talk about themselves the way he did and I should have listened to the red flag. He barely let me talk or ask questions and went on repeating hes a bonafide agent and no one beats their prices, repeating they are not brokers. However, they act as brokers. Doug was very rude, vulgar, and unprofessional.Then on pick up day, they don't tell you about the bulk item fee of $600. They don't tell you this prior even though my bulk items were listed and itemized. In addition, they charge you a $750 packing fee if "everything" is not in a box and I mean everything. You can tell these fees are for the movers and not the company. Once packed and taken to a warehouse in a box truck, my property was stored in a temporary location until delivery (I had airtag locators in my boxes). Then reloaded on an 18 wheeler truck for transport. I moved from California to Texas. Once picked up by an 18 wheeler truck, it was delivered to my location. The delivery movers try to obtain more money by saying they couldn't park the 18 wheeler on the street and needed to be repacked in a box truck for an additional $1500. After agreement, they abided and charged me an additional $75 for an extra walk to my front door from the end of my driveway. The moving teams are kind and respectful but seriously attempt to extort you out of your money because you have no choice to receive your property and already paid 60% at pick-up up and 40% at drop off. It should be criminal. In addition, when arriving, my property boxes were destroyed. Here's a list:Broken newer TV, antique desk, a full box of dishware, damaged/dented brand new refrigerator, decor damaged, horrible communication, couldn't get a hold of anyone at their phone number provided, can't get a hold of Claims after leaving numerous messages and emails, without a single response. I cannot express to NOT USE THIS COMPANY by any means. I ended up with paying $1400 on top of the initial "binding not-to-exceed" agreement. Plus over $2000 in damaged property. The "small print" has so many loop holes and is all BS to the fullest. I'm sure the company won't care as they got my money.Dustin P.In addressing your response, I still stand on my complaint, because you still did not address my destroyed property or respond about not being able to contact anyone. The corporate blanketed response is expected and scandalous. There is no customer satisfaction as many reviews on other platforms support this and integrity is clearly not a priority in my direct experience. Thank you Doug for your service.
I am a little late reviewing (sorry) but these guys are great!!! Thank you so much.Great communication, good price & good humour! & wow do the work hard.They moved us twice to Wales, can’t thank them enough! Next move Scotland…. (Joking 😀)
My husband and I are moving from Prescott Arizona to Crossville Tennessee. Contacted the company first class movers and they quoted us a quote for our belongings. When the company came out to load their truck, they adjusted this according to the items that we had which is understandable But one of the employees within 10 minutes stole a safe that had $30,000 in it as well as titles to our cars, Social Security numbers, etc. we filed a police report in the police are still looking into this in the interim the company that loaded all of our possessions left Without getting approximately a 10th of our load my husband had to hire a U-Haul and pack these items himself. He is a senior citizen and has a lot of problems with his joints. Needless to say he is now hurting. The additional cost for the items left behind that my husband was unable to load himself are worth probably $2500. We are currently in Crossville waiting for our truck. We have contacted the company several times to be told that it is on its way, but we have yet to see Anything. We continue to contact the company as they do not contact us to no avail. I am disabled in some of the things that are on this truck. I need in my everyday life. I did not expect it to be anywhere near as long as it has been, over two weeks and counting. I am truly shocked by the actions and reactions of this company. It is very unprofessional let alone unethical. The communication is appalling. We need help and are at a loss as to what to do from this point I guess a lawyer is in our future. Susan Lollar
Claim your business profile now and gain access to all features and respond to customer reviews.
Our family operated fleet of trucks and trained movers will take all stress our of moving, packing, and storage for you. Get a custom quote to meet your budget and needs.
Competitive Transparent Prices
Deliveries to all 50 states
Licensed and Insured
Call: (213) 758-8950
www.chuparosapainting.com
el-centret.com
prorfp.com
optimacleaners.com.au
garagehousemovers.com
495movers.com
ecoshieldpest.com
mobilesurfacecleaning239llc.com
amstonhts.com
britannialanes.co.uk
