firstclassmovers.org

Moving and house shopping is already stressful enough. We did not need this added frustration.

Pros: - They packed our stuff. - They stored our stuff. - The first month of storage was free. - They delivered our stuff with minimal damage.Cons: - They are not a moving company. They are a broker pretending to be a moving company. - They do not accept more conventional forms of payment, such as a 'credit card', even when paying for storage fees. - They are slow to process storage fee payments, even erroneously stating you are 'late' when they haven't finished processing a payment made weeks ago. To their credit, they were quick to admit fault in this when I brought this error to their attention. - The cost was exhorbitant. - The cost for storage was triple what we were originally quoted. - If you want your stuff delivered on a specific date, they will charge you an additional fee. - They will charge you if they need to use an elevator when delivering your stuff. - They will charge you if they have to bring things up more than one flight of stairs, defined by them as 'seven steps', though they wave this fee for single family residences. - They will charge you a 'long carry fee' if they have to carry things more than 75 feet. - They will charge a 'shuttle fee' if they cannot park their semi on your street. - Contacting a human being via phone proved difficult in most cases. Usually, we would call only to receive an immediate text telling us they were 'experiencing a high volume of calls'. - Getting a straight answer when we were trying to arrange for delivery was impossible. Even for a basic question as simple as 'Can we get an estimate as to when we can expect our items to be delivered', the only answer we would receive was 'We don't have an exact estimate'. Last I was aware, exact estimates are not a thing, that's why they are estimates. - The 'delivery window' is basically useless. We were told it could take between 2 and 12 days to receive our things after we requested the delivery on 06/17. We were informed the delivery was on the way the afternoon of 06/19. On 06/20 we were told the delivery would arrive within a two hour window (16:00-18:00) on 06/21. The morning of 06/21, we received another text message from the driver (NOT "First Class Movers") stating the delivery would be delayed until 06/22 between 07:00 and 09:00. To their credit, they did meet this second delivery window. This might be fine for most cases, but as I live four hours away from where the delivery dropoff is, it caused us much difficulty. - Delivery driver was either unwilling or unable to delay delivery to a date more convenient for us. Not their fault, but definitely a significant con in my book. - Delivery crew consisted of literally one man speaking broken english to unload an entire house's worth of stuff. The 'crew' was a pleasant person, but I'd expect more than one person for handling some of the things we had delivered, as many pieces were quite large and heavy. The Bottom Line: If you do not care about your time, your money, your things, or getting to reliably communicate with actual human beings, you'll probably have an acceptable experience with this company, but I would still not recommend them to you or to anyone else. I don't know if these sorts of practices are just industry standard or if they are standard practice for this company, but I feel neither case is acceptable.

Date of experience: Jun 19, 2025