I can say with confidence that I have never experienced a more unethical, poorly ran company. They scammed us, plain and simple. They held onto our items for TWO MONTHS after our delivery date, and it was clear that people had gone through each box and taken valuable items while leaving behind the rest. They stole/lost our TWO TVs, sewing machine, and other large objects. We were not allowed to see our boxes or have them unloaded off the truck at delivery until AFTER we signed our BOL. This means that they held our items hostage in a parking lot, and now are claiming that because we signed that document, we agree that everything was there and in good condition. You cannot spend two months with our belongings, steal every expensive object, and then decline to pay us more than $32 because of a document we were told we had to sign to get our belongings. We called, texted, and emailed repeatedly before, during, and after delivery and could not get them to help us. They told us on the phone they would cover the full cost of the major lost goods, but are now saying in the claims process that they will not honor it.
This is a scam. This company holds items hostage, tries to upcharge hundreds of dollars on delivery, and then claims it's your fault for not advocating for yourself while a stranger stands in front of you, holding a piece of paper, and threatening not to give you everything you own until you sign it after months without your belongings.
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