I ordered a pack of 2 wet wipes for my son on January 1st. Delivery was made on January 2nd, but only one piece was inside the carton. I raised a concern with images. On the 5th, they accepted the issue and agreed to return it. However, on the 6th, the courier rejected the return because he was instructed to collect a pack of 2. I informed the agent that I only wanted the missing piece delivered or replaced. Despite being a regular customer for over two years, the communication has been poor, and the issue was closed without resolution.
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