My experience with FirstCry has been shocking and extremely disappointing. The delivery agent picked up my product, yet later I was told that the item was “not picked up.” This is completely unacceptable. On top of that, the delivery person asked for extra money, which is highly unprofessional and suspicious.
Customer service is equally disappointing. Calls are not answered properly, and when they do respond, no real help is provided. Instead of resolving the issue, they put the burden on the customer and ask for CCTV footage and investigation from our side. It feels like they are trying to avoid giving refunds rather than solving genuine problems.
I feel cheated and mentally harassed. Based on my experience, I would strongly advise others to be very careful before shopping here.
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