I’m very impressed with the very fast response times on the chat message service, the live agents have never let me down and are so sapient, sagacious and perspicacious to answer the query so promptly/correctly,and it’s nice to see English names as I have found with other banks that use non UK staff that I have to constantly repeat myself then they escalate the “ticket” (Enquiry) to 3 or 4 senior staff then I have to repeat everything all over again.FD is the ONLY bank that I can locate payee details for other banks, credit card companies, and other financial institutions if I want to set up a new payee, this service is so convenient and useful to save my finding out myself by trawling through statements to find sort codes and account numbers or personally ringing up that institution just to get their sort code and account numbers.
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