Review Time
Every aspect of First Direct banking has always worked well for me. Everything works like clockwork! The app always allows me to track and make payments speedily and accurately. Help if needed is always, day or night, readily available. I cannot fault any of their processes.
Suzanne in the card dispute team was very helpful in explaining what she could do to prevent further payments from my account and, what I needed to do to stop a company continuing to take money from my account and sending merchandise I had not agreed to or authorised. She was also very chatty, professional and reassuring.
I had missed a credit card repayment by a couple of days. As soon as I realised I made the repayment but found that I’d been charged interest in two payments. When I phoned to query the two amounts the debits were explained to me. The lady said that she could see that I had a very good track record with repayments and that, under the circumstances the bank would repay the interest payments: about £40. I was so impressed that she had taken it upon herself to make the refund when I hadn’t complained in any way. Excellent customer service and a very happy customer.
My partner and I have just opened a joint account and had a few teething problems which after a brief phone call was sorted very quickly and efficiently. The staff were very courteous and nothing was to much trouble, so, ten out of ten for first class service.
Regarding a 1 year fixed savings account that was taken out on 14 Feb 2025, I assumed that it would mature on 14 Feb 2026. However on questioning First Direct this month, I was told that it was to mature on 5 March 2026. I had nothing in writing to inform me of this.
During the phone call with F/D on 18/02/2026 I was informed that I had been TOLD the term was to be 55 and not 52 weeks when taking out the deposit. This, I regard as bad practice.
I transferred my banking to First Direct in January with the promise of £175 in my account if I did so.
Everything has gone really smoothly. All my direct debits & standing orders transferred over easily, I prefer the banking app to whom I was using before & true to their word I have received my £175.
I’m very impressed with the very fast response times on the chat message service, the live agents have never let me down and are so sapient, sagacious and perspicacious to answer the query so promptly/correctly,and it’s nice to see English names as I have found with other banks that use non UK staff that I have to constantly repeat myself then they escalate the “ticket” (Enquiry) to 3 or 4 senior staff then I have to repeat everything all over again.FD is the ONLY bank that I can locate payee details for other banks, credit card companies, and other financial institutions if I want to set up a new payee, this service is so convenient and useful to save my finding out myself by trawling through statements to find sort codes and account numbers or personally ringing up that institution just to get their sort code and account numbers.
I have banked with these for over 30 years. I always find the service very helpful. Following the death of my husband and needed a little bit more help than usual the person went over and above to make sure things where in order and that I had enough to meet the unexpected costs involved. Thank you
I have been banking with First Direct for 25 yrs outstanding bank and service provided. Carol was so helpful and great to help with getting my remortgage arranged today. All done and sent back within the hour. Totally recommend
The 7% saver account freezes for a week after maturity, can't access it. Weren't advised about that on opening it.
Call the bank, have no telephone banking password, get through second security clearance, get cleared but then they want to go through setting up telephone banking for future calls etc rather than discuss the problem with the account. I'll be leaving, I found the agent rude and uninformed
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