Regarding a 1 year fixed savings account that was taken out on 14 Feb 2025, I assumed that it would mature on 14 Feb 2026. However on questioning First Direct this month, I was told that it was to mature on 5 March 2026. I had nothing in writing to inform me of this.
During the phone call with F/D on 18/02/2026 I was informed that I had been TOLD the term was to be 55 and not 52 weeks when taking out the deposit. This, I regard as bad practice.
Claim your business profile now and gain access to all features and respond to customer reviews.
