I had missed a credit card repayment by a couple of days. As soon as I realised I made the repayment but found that I’d been charged interest in two payments. When I phoned to query the two amounts the debits were explained to me. The lady said that she could see that I had a very good track record with repayments and that, under the circumstances the bank would repay the interest payments: about £40. I was so impressed that she had taken it upon herself to make the refund when I hadn’t complained in any way. Excellent customer service and a very happy customer.
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