firstgroup.com

1.5
1.5 Based on 21 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
Mohammed
On the 25/02/2026 at 12:35 I went to buy food from Greggs inside the Leeds Bus Station. There was a

On the 25/02/2026 at 12:35 I went to buy food from Greggs inside the Leeds Bus Station. There was a young man in a suit selling Gas and Electric for Scottish Energy. He was a very arrogant rude young man dressed in a scruffy great suit who was smirking at me and looking me up and down as I walked past him and stood next to him was A security guard who stood next to him giving me the same smirky dirty looks. Me being a civil servant on my lunch break had never felt so disrespected and frightened by the very people meant to make me feel secure. So I stopped and politely asked the young man giving me dirty looks what his problem was and then he did not reply but smirked and looked me up and down, at the same samr the tall security guard was trying to intimidate and act like he owned the place. So I also asked him what his problem was to which he smirked at me and said nothing in response. So I asked him for his security details and reminded him I was recording him to which he replied I am recording you in a sacarstci manner. I again asked him for his badge details as told him I was gonna complain to which he refused to give me his details telling me he did not have to. Honestly this security man created drama for no reason other than I thin he was fasting and getting frustrated with my request to know why he was staring me up and down, and why he wint give me his badge details. So I said I will go and get his details from the customer service desk. To my suprise he started falling me to the customer service desk and stood over me with his collegue threatning me that they are recording me. The kind lady at the desk helped me by going and getting the manager. Until then these two so called proffesional security guards acted like thugs towards me and treated me like a criminal. I cam in from my office at Quarry Houe for lunch and felt I was being profiled and intimidated. Then the manager finally comes out and the two security guards continued to stare at me like I was a criminial they was lookingf for. The manger defended their actions and tried to prevent me from obtaining therre details too and now I had 3 memeberos of staff plus customers all staring at me plus my collegues from work walking past. The manager said he would go me the details so I can make a complaint and nevr came back. Instead the two thugs of security guards cam out of the office after obviuolsly talking to the manager in the back. They walked past me so humbly it was a suprise they could not behave like that in the first place instead of standing and staring at people giving dirty looks. If your reading this First Leeds, please review your cameras and you will see you have employed 3 peoiple who are putting people like me off from ever coming intoi use the station again. Absoluteky disgusting I was not able to identify those members of staff by means of a name badge. They stand thete acting agggresively and I feel so upset to be treated this way

1
Date of experience: Feb 25, 2026

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More