First Bus are ripping off customers with the tap on/tap-off system - I caught the Park and Ride bus a week ago from York centre to Clifton, the driver told me that he did not have enough tickets (not my problem) so it would be better if I paid by card. He said that it is now a tap on/tap off system with cards so I would need to tap the pay point again as I leave. I did this but when I checked my bank account later, I saw that I had been charged twice so instead of £3 for a single, I had paid £6. Consequently, I completed the complaint form online which gives the option of ‘double-charging’ as the complaint. Customer Services wrote back and said that I should have taken it up with the driver; however, how could I know that I had been double-charged when I paid with my card and not my phone. After several emails, Customer Services still refuses to do anything so I will take this action further. First Bus is ripping off customers and Customer Services are anything but Customer Services as they want nothing to do with the complaint despite having entered all the details requested for them to check.
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