They refuse to refund bogus service charges and have intentionally mislead me. I've had an account with this bank for many years. They changed the terms and conditions on my account without notifying me in July 2025 and began charging me a $10 monthly service charge. I immediately went to my branch and brought this to their attention. I was told that this was a computer error and that this charge would be refunded. I have a small balance in this account and do not check my statements regularly. I trusted their word and believed that this charge would be refunded. After checking my statement in February 2026, I noticed that they continue to charge me this monthly fee. If I had known that the terms of my account had changed I would have closed my account. Instead, they have charged me a total of $80 and my branch manager refuses to refund this amount even though they gave me false information. Nobody should trust this bank with their money.
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For more than 150 years, First Horizon Bank has been a trusted choice for financial service and guidance. From checking accounts, savings accounts and online banking tools to home loans and credit cards, we have financial service to fit your life.