I don’t write reviews often but I have nowhere else to vent my frustration and my issue with this bank. I signed up for a checking and savings account, with the bonus being the biggest incentive. They claim that if you open a savings account at the same time that you open your checking account and deposit $3K within a certain amount of days and maintain a $3K balance for 90 days that you’ll get an additional $250 bonus. They are refusing to give me my $250 bonus, because they said I did not maintain $3,000 for the full 90 days. The reason they’re saying I didn’t maintain it is because my account qualified for $0 dollar fees, meaning the quarterly $5 fee would be waived for me. Well, the way they “waive” this fee is by deducting it from your savings account and immediately reapplying the $5 back into the account. They literally take it out and reapply within the same day . Because it shows -$5 in my checking account even though it shows the $5 being credited back IMMEDIATELY, they are saying that my account went under the $3K limit. First of all, I didn’t take my account under $3000, they did. And they did it because that is their process of “waving” fees. I could understand if my account went under by $5 because of a fee that I actually owed, but I didn’t owe it. I am so unbelievably angry and frustrated. And the worst part is there is nothing you can do about it. If you call, you are not going to be able to speak to anyone other than the customer service people or maybe their supervisor. I just keep getting told that they’re working on it and they will get back with me once they have a resolution. That was a great answer at first, but three weeks later I realize I am just being strung along. I guess they feel like the longer they tell me that they’re working on it, I will just forget about it. I have never known a bank to be so outrightly deceitful and get away with it. I’m sure there are people out there that are happy with First Horizon, but based on the other reviews I don’t think there are many. I strongly suggest you read reviews and go to any other bank before you open a new account or start a brand new relationship with this bank.
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