My parcel worth over 500 pounds was delivered to the wrong address, and even though they have admitted to not receiving it, they are making me wait. It's been four days since they lost my parcel. Additionally, customer service is terrible—there's no phone number to call, and emails go unanswered. Avoid this service. Avoid any company that sells high-value items but lacks a customer service number. The service even tried to force a replacement on me. It was only after I contacted consumer protection and informed them that the service could not impose a replacement that I received a refund. Their response claiming it was a no-fuss refund is a lie. AVOID THIS SERVICE.
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