I had a highly unsatisfactory experience with the parking service. After paying for two hours, I only overstayed by 10 minutes, yet received an £85 parking charge. At the location, the payment machine was malfunctioning, which forced me to spend extra time downloading their app and registering to make the payment. This delay was beyond my control, but it was still counted against me. I appealed directly to the service and escalated it to the relevant authority, but both appeals were denied despite my explanation. This situation feels unjust and unreasonable, especially since it stemmed from faulty equipment. I would highly recommend others to steer clear of this parking service if possible, as there appears to be no flexibility or understanding for genuine situations.
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First Parking utilise cutting edge technology to provide highly innovative, effective and reliable parking management solutions.