1. HOW HARD IS IT TO GET AN INVOICE FOR SERVICE CHARGES I'VE BEEN ASKING FOR 3 MONTHS!!!
2. THIS IS THE RESDPONSE 14 APRIL: REPLY CASE RESOLVED, AND CLOSED!!!! VERY UNPROFESSIONAL!
3. I am very sorry for the delay in receiving the budget and for any inconvenience this may have caused.
Please be assured that I am currently speaking with our Accounts Team to understand the reason for the delay and to obtain an update as soon as possible. I will keep you informed once we have further information.
4. HOW LONG DOES IT TAKE TO SUBMIT INFORMATION OF SERVICE CHARGES????? LAST ATTEMPT BEFORE I RAISE IT PUBLIC ON TRUST PILOT AGAIN: 30 MINUTES LATER CLOSED THE CASE! TELLLING ME RESOLVED! NOT PROFESSIONAL AT ALL!
5. THIS WAS AROUND 08 APRIL:
Thank you for your patience and understanding.
I am very sorry for the delay in receiving the budget and for any inconvenience this may have caused.
Please be assured that I am currently speaking with our Accounts Team to understand the reason for the delay and to obtain an update as soon as possible. I will keep you informed once we have further information.
6. THIS WAS SENT 02 APRIL:
It continues to baffle me, that First Port, purporting to be the largest management company in the UK, with astronomical service charges, cannot put together a budget by the end of the financial year. Furthermore, now the 02 APRIL, and there is no service charges invoice to be seen on the website. Calling your department, they tell me the invoices have not been sent out as they have not been reconciled or completed. How amazing is that, you increase your service charges every year, without fail, using the obligatory "Rising costs" scenario to justify your increase, yet your service is so abysmal, lackadaisical, and negligent in the way you disrespect that fact the people also have lives to lead, and they also need to factor in charges and costs in their lives, but because you cannot provide invoices, and charges in a timely manner, WE the customers are inconvenienced as a result of your lackadaisical approach to customer service. But on the other side of the coin, I'm sure when a customer does not pay their service charge, you have no hesitation in sending out your statutory threatening demands accompanied by a solitons letter we a client must also pay for. very clever tactics I see! I will again be going on TRUST PILOT to highlight this companies failures in management and administration. It your poor unfortunate managers at local level suffer the abuse and wrath of leaseholders. Really your Ember, French owners need to revamp the structure of this organisation, and create a more efficient British company.
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FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,700 Resident Management Companies.
Our aim is to deliver the highest levels of residential property management service, but we do understand that sometimes things can go wrong. When this happens we would like you to let us know, then we can try to put matters right as quickly as possible. Your feedback, both positive and negative, helps us continually improve so please do contact us at www.firstport.co.uk/contact-firstport
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