First port is the most pathetic excuse for a company I've ever been subjected to. They seem incapable of applying to a simple request. My wife and I are buying the other half of our shared ownership home need to transfer the account from a housing association metropolitan housing to ourselves. We have been ready to complete now for two months costing us £800 in rent that will never get back. FirstPort simply need to change the name of an owner on the Leasehold. We were even at a point when we were second guessing our solicitors but after reading some of the other reviews posted on this website it's clear that its FirstPort that's the issue as they are doing the same thing hundreds of people up and down the country.
Quick web search threw up several articles about the poor performance of this company an its dealings with government to try and improve, however is clear that this is not working for them. I would direct others to a guardian article from December as further evidence of this incompetence.
so, to whoever is reading this (I think it's Mo today) Your teams are clearly understaffed , clearly don't care about their work and your company clearly has no interest in supporting residents in a timely manner. If any of these were false, then somebody would have engaged and resolved our case by now.
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FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,700 Resident Management Companies.
Our aim is to deliver the highest levels of residential property management service, but we do understand that sometimes things can go wrong. When this happens we would like you to let us know, then we can try to put matters right as quickly as possible. Your feedback, both positive and negative, helps us continually improve so please do contact us at www.firstport.co.uk/contact-firstport
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